FAQ

Which software packages are Pro-Viz(TM) Textures compatible with?
All our Pro-Viz(TM) Textures are 100% compatible with any 3D or 2D software which can load JPEG files.

Do I have to Register to purchase items from 3drender?
Unless you have previously purchased from us you will need to choose a username and password when you make a purchase. This will enable you to login and access your downloads in the download area.

What delivery method do you use?
All products sold from the 3drender web site are instantly downloadable once payment details have been received.

Are your items Royalty Free?
Yes. All 3drender products are royalty free and covered by our 'Royalty Free License'.

Refund Policy
Refunds are given at the discression of 3drender. As downloadable goods are non-tangible and irrevocable refunds are not normally issued, although we will deal them on a case by case basis. All refund requests must be made no later than 3 days after purchase, and will be dealt with on a case by case basis.

What Payment Methods can I use?
We accept all major credit and debit cards through 'PayPal', one of the worlds largest online payment processors. 'PayPal' currently have over 150 Million users worldwide. Or if you are already a member of PayPal, you can use an existing paypal account. Alternatively, you can use your credit card with the secure Protx payment gateway. The choice is yours, both are totally secure!

How do I merge the seperate diffuse (colour) and alpha maps into a single .psd or .tiff file using Photoshop?
1. Open the colour and alpha images that you wish to use in photoshop.

2. Go to the alpha image and then press CTRL A to select the whole image, then press CTRL C to copy the selected image. You can then close the alpha map image.

3. Select the colour image and double click the layer icon 'background' and click ok to convert the background to it's own layer.

4. With the layer selected hit the 'Add layer mask' icon at the bottom of the layers palette.

5. Click the channels tab in the layer palette, and then check the visibility icon 'eye' box for the new mask you created which should already be selected.

6. Press CTRL A to select the whole mask channel, and then press CTRL V to paste in the alpha map you copied in step 2. Press CTRL D to deselect everything.

7. Uncheck the 'eye' visibility icon in the channels palette.

8. Switch back to layers view by clicking the layers tab, in the layers palette.

9. Right click on the layer mask icon of your colour image in the layer, and choose 'apply layer mask' from the pop-up.

10. Your image will now have the background removed, and should be saved as a .psd Photoshop or .tiff file for future use.

11. With the new file open and the texture layer selected, just click and drag the image onto an image in which you want it used, and edit size and position as you wish from there.